Privacy Policy

At ICICI Bank Limited, New York Branch (ICICI - NY) we take your privacy very seriously and take precautions to maintain it. We do not sell customer lists or individual customer information. We collect, retain and use your information only where we believe it will be reasonably useful or necessary in performing the functions of a financial institution, such as providing products and services to you. The following privacy policy applies to ICICI - NY.

Security Standards

Policies and procedures have been instituted to protect your personal financial information and to maintain the privacy of personal information relating to your relationship with ICICI - NY. These include controls that limit access to consumer information, procedures to ensure the maintenance of accurate information and privacy covenants in third-party service and business agreements. ICICI - NY maintains up-to-date physical, electronic and procedural safeguards that comply with federal standards to guard against unauthorized access to your non-public, personal information.

Collecting Information and Information We Share

To aid us in keeping accurate information about your accounts and to provide you with the high standard of customer service you expect from us, we collect non-public information about you from the following sources:

  • Information we receive from you on applications and other forms, such as your name, address, social security number, assets and income
  • Information about your transactions and experiences with us and our affiliates, such as account balances and loan payment history
  • Information we receive from a consumer reporting agency, such as credit worthiness and credit history
  • Information we receive from public sources, such as real estate records and telephone numbers.

Access to Information by our Employees

Access to your personal financial information is limited to those employees who have a legitimate business need to know the information as part of their job responsibilities. We train our employees on privacy and information security, and on their responsibility to protect information.

Information We Share with Other Companies

At times, to improve the efficiency of the products and services we offer you, ICICI - NY may outsource some of its work to specialists. To accomplish this, it may be necessary to disclose some or all of the information we collect about you

 

In other cases, ICICI - NY may join with other financial institutions to provide you with joint products or services. Although it may be necessary for ICICI - NY to share with these other financial institutions certain information it collects about you, we will never share your account(s) or access code(s) for these purposes.

 

The information we provide to outside companies in either of these two circumstances will be limited to that which is necessary for them to do their job. These companies are required to keep your information secure and use it only as authorized by ICICI - NY.

Information Shared Between ICICI-NY and its Affiliates

ICICI - NY is made up of a number of companies or affiliates. We may share information about you with our affiliates as permitted by law. This helps us to offer you financial products and services such as loans, deposits and investments. We may share the following types of information with our affiliates: information based on your transactions with us (for example, information that we could collect about your loan amounts and deposits with us in order to offer you a rate on the basis of total balances) and contact information (such as your name and address); credit information received from you or others (such as information from your credit application or your employment or credit history) to evaluate your eligibility for various financial services. You may tell us not to share credit information with our affiliates or otherwise limit the information we share with affiliates by contacting us at 1 8 66 ICICI 4U (1 866 424 2448) or by sending us a written request, addressed to Customer Service; ICICI Bank Limited, New York Branch, 500 Fifth Avenue, 28th Floor, New York, NY 10110. In the event you tell us not to share credit information with our affiliates, we may still share transaction and experience information such as account balance and payment history. For purposes of this section, the term affiliate includes ICICI Securities, Inc. and such other affiliates as we may designate from time to time

Sharing Information in Other Circumstances

As permitted or required by law, ICICI - NY may share the information it collects about you for purposes such as:

  • To process transactions you have requested and authorized
  • To protect against fraud and/or identity theft
  • To respond to subpoenas
  • To regulatory authorities and/or law enforcement officials
  • To credit bureaus or others asking for credit references in accordance with ordinary and customary business practices
  • In connection with a proposed or actual sale, merger or transfer of a part of our business.

Except as noted above, ICICI - NY does not share non-public information about customers or former customers with non-affiliated third parties.

Your Opt-Out Rights

Under the law, you are permitted to opt-out of: (1) our sharing of non-transactional information about you with our affiliates under the federal Fair Credit Reporting Act; and (2) our sharing information about you with non-affiliated companies and persons other than those to whom we have outsourced specialized services and those with whom we have joint marketing agreements. However, since we do not currently share such information, no opt-out action is necessary or provided. Should our policy change, you will be notified and given an opportunity to opt out.

We protect your information

At ICICI - NY, we take your security and privacy very seriously and take adequate measures to ensure that your information is protected. We use the latest technology and ensure your online security through sophisticated encryption and business procedures.

 

ICICI - NY is a federally chartered bank and as such we are required by law to have appropriate measures to safeguard customer information. We have stringent standards that enable us to abide by the legal requirements and protect customer data, including compliance with ''Fair and Accurate Credit Transaction (FACT) Act.''

 

Our Website

The use of cookies, web bugs, images, and other techniques to gather covertly information about individuals who use the Internet is incompatible with this policy. When you visit our website at www.icicibankusa.com, ICICI - NY wants you to be sure that we are respecting your privacy. The only private information we have about you is the information you choose to give us (such as providing feedback or completing a form). We do not release that information to others without notifying you and getting your consent.

Children’s Information

ICICI - NY makes every effort to comply with the Children's Online Privacy Protection Act. We will not knowingly collect or retain personally identifiable information from customers under the age of 13.

E-mail

Customers should take note of the disclaimer carried within the e-mails sent by the ICICI - NY, namely:

 

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of the ICICI Group. Before opening any attachments please check them for viruses and defects."

 

Customers should also note that, e-mails sent to us that are general in nature, as well as our responses, are not secure.

Changes to this Policy

ICICI - NY may update this policy with respect to any change in the regulatory requirements or on an annual basis. We will notify you of any changes. As a part of this notification, ICICI - NY shall provide individuals with a summary of the words that have changed and what these changes mean.

How to Contact Us

If you would like additional information or have any questions regarding ICICI Bank Limited, New York Branch's Privacy Policy, please telephone us at 1 866 ICICI 4U (1 866 424 2448). You may also write us at ICICI Bank Limited - New York Branch, 500 Fifth Avenue, 28th Floor, New York, NY - 10110, or stop by our branch and discuss your questions with our staff.

Former Customers

This privacy policy applies to current and former customers.

Special Notices to Residents of Certain States

Customers resident in certain states, including California and Vermont, may receive additional information with respect to the requirements imposed by those states.