Transaction FAQ's

To know the details of service charges applicable please click here.

There are no service taxes levied on your transfers

To cancel a transaction initiated by you please choose the Track Transfer tab available on the logged in page. A transaction can be cancelled only within 30 minutes from placing the request

In case a transaction gets rejected a mail is sent to your e mail ID registered with Money2India providing reasons for rejection. You will then need to initiate a fresh transaction with correct details.

However, if you cancel a transaction from your end (where cancellation is available), the funds will not be debited from your account. If funds are already debited, ICICI Bank will return the funds to your account through our correspondent bank.

In case of funds being returned to your account due to incorrect or incomplete details, the loss on currency re-conversion (if any) will have to be borne by you.

View your transaction history by following the below steps:

1. Login to www.money2india.com
2. Click on “Last 5 transactions” option.
3. To see all old transaction, click on “View All” Option.

Click on “Track my transfer” option on Money2india website and enter the complete tracking ID to know the status of your transaction

The recurring transfer tab is made available while selecting your bank account to pay your money transfer. To set this facility please select the option “Set transfer as recurring” and mention the “frequency” and “Start Date”.

For an online ACH (Automated Clearing House) transaction there are no fees charged by your bank, but in-case of a wire transfer your bank might charge a fee for a transfer. Kindly get in touch with your remitting bank to check for any fees charged by them.

In case your transaction is on hold the request will be rejected and you will need to initiate a fresh transaction with correct beneficiary details. For security of your account, we are unable to provide you with an alternate recipient account holder details. We request you to delete the beneficiary account and add the account details one again with the correct instructions.

Please follow the below steps to delete your ACH account:

1. Login to www.money2india.com with your User ID and password
2. Go to the “My accounts” section
3. Click the delete icon next to your bank account

To edit an ACH account simply delete the existing account details and add the bank account details again.

Sub dollar entries are posted in your ACH Account number mentioned at the time of adding your bank account within 2 working days. Please ensure that you check the correct ACH account and validate the entries through “My accounts” section of Money2India.

Further, please contact our 24 hour customer care number for any assistance.

We have certain list of bank accounts which are validated instantly through Internet banking credentials.

If you fail to validate with correct credentials we will initiate three small-value transactions of less than $1 each -- two deposits (credits) and one withdrawal (debit) -- to your bank account. The sum of the deposit equals the withdrawal, hence the balance in your bank account remains unaffected. You have to enter the two deposit amounts on the account validation page on our website. You can start sending money only if the amounts entered by you are correct.

Please note that you have a maximum of two attempts to enter the correct account validation details. If incorrect details are entered twice, your added account will be temporarily blocked. You can email us at nri@icicibank.com from your Money2India registered email id, to initiate the account validation process afresh.

Kindly e-mail us at nri@icicibank.com from your Money2India registered e-mail ID with the below details:

• Your Money2India Login ID
• Registered Bank Account details
• Bank name
• Bank Id Transit number
• Last 4 digits of the Account number and Account type)

On verification of details, your bank account will be deleted. You will then need to add the bank account for re-verification once again.

Login id & Passwords of overseas bank account needs to be inserted when requested on Money2India page. These credentials are basically used to validate the bank account instantly and make Money2India service available to you for posting transactions immediately.

Please Note: Do not enter Indian Bank’s internet banking password and NRE/O account held by you.

In case of verification through internet banking, we allow only one attempt to enter correct details and in case of account validation through sub dollars, we allow a maximum of three attempts to enter the correct amount details on Money2India website. If incorrect details are entered thrice, your newly added account will be temporarily blocked. You can email us at nri@icicibank.com from your Money2India registered email id, to initiate the account validation process afresh. 

You'll have to exclude any holidays (Saturdays, Sundays and any public holidays in India or Sender Country) while calculating the working days. List of holidays are available on Money2India website.

The term "Weekly" limit implies the transaction limits which are available to the remitter for a week. For Money2India, the week starts from Sunday and ends on Saturday i.e. Remitter can use his/her weekly limit from Sunday and his/her weekly limit for transacting on Money2India will expire on Saturday. Fresh weekly limit will be available from each Sunday for the remitter.

The term "Monthly" limit implies the transaction limits which are available to the remitter for a month. For Money2India, the month starts from first day of the month and ends on last day of the month i.e. Remitter can use his/her monthly limit from first day of the month and his/her monthly limit for transacting on Money2India will expire on last day of the month. Fresh monthly limit will be available from first day of the next month.